Structured tenders. Comparable quotes. No surprises.
Scope the contract, then invite lift companies to price the LPM maintenance agreement in full, so every bid is for the same contract. Compare the prices and rates side by side, review any departures a lift company lists, and award, all in one place.
One agreement, so every bid compares.
Quotes that arrive in different shapes, on different contracts, are hard to compare. Here every lift company prices the same scope on the same LPM maintenance agreement, in full, so the numbers line up directly and the strongest offer wins on substance, not formatting.
Negotiate from a position of knowledge.
Price is only part of the picture. A lift company prices the LPM agreement in full. If it wants anything changed, it lists the departure with its bid, and anything not listed is not accepted. LPM reviews every one, explains what it means in clear terms, and recommends whether to accept, reject or counter it.
Award, and turn the tender into a live agreement.
Pick the winner, and generate the maintenance contract from the negotiated terms: pricing, escalation and inclusions carried over exactly as agreed.
What an independent lift maintenance tender includes.
Six stages, each with a written output you keep. The aim is a contract that fits your building, priced fairly, with every term understood before anyone signs.
1. A scope written around your building
We read your current contract and equipment list, record what you have actually been getting, and set out what you want: visit frequency, working hours, response times and the standards to meet.
2. One invitation, one agreement
The same scope pack and the same LPM maintenance agreement go to every lift company, which must price it in full. Your current contractor is invited too, and often knows the equipment best.
3. Fees and rates side by side
Each submission is read in full and lined up on annual fee, fee per lift, hourly and call-out rates, parts mark-up and any longer fixed-price period offered. Because the contract is the same, the numbers compare directly.
4. Departures listed, then decided
Any change a lift company wants must be listed with its bid, and anything not listed is not accepted. Each listed departure is reviewed and accepted, rejected or revised in writing, so nothing is discovered after signing.
5. A written recommendation
A clear recommendation with reasons: best value for your building, not simply the lowest number. The committee or owner makes the decision.
6. The agreement signed, the next date diarised
The agreement as negotiated is completed from the accepted tender and signed, with fees, rates and inclusions carried across exactly, and the next notice window goes in the building's calendar.
One agreement, written to be fair to both sides.
Every bidder prices the same agreement. It is a contract between the building owner and the lift company, and LPM is not a party to it. Building-specific details, such as visit frequency, working hours and any tailored response times, are set in a schedule of site particulars.
Comprehensive cover, with one list of exclusions
Cover is comprehensive, and the exclusions are set out in a single schedule. If it is not on that list, it is covered by the fee.
Response times and service levels
Response times are written in, and performance is measured and reported against agreed indicators, including lift availability, rather than left to the brochure.
Service credits when it falls short
If performance misses the agreed levels, the fee adjusts under a defined mechanism, so a shortfall has a clear consequence on the next invoice.
Your records stay yours
Service records and lift data belong to the building, are handed over on request, and must be handed over on exit, so a change of contractor does not start from zero.
Obsolete parts handled openly
Where a part is genuinely obsolete, the lift company must give options and pricing and get your written approval before any chargeable work begins.
No automatic renewal, and a fair exit
The agreement does not renew automatically, and after the first year the owner may end it without cause on notice, with no termination fee.
A tender run by someone who has seen both sides.
Gareth Evans spent 18 years in the lift industry across service and new equipment, including as Queensland Service Branch Manager at Otis. He has prepared and priced maintenance proposals from the contractor's side, so he knows what a complete submission looks like and which gaps matter. Now he reads them for the building.
Tenders are run across Australia, with on-site support wherever your buildings are, including the Gold Coast and Brisbane, and for New Zealand portfolios through the platform.
Lift maintenance tender questions.
When should a building tender its lift maintenance contract?
Six to twelve months before the contract expires is the usual sweet spot, because most agreements require written notice inside a fixed window. A tender is also worth considering after a large escalation, when service has not met expectations, when the building has changed, or when the contract has simply never been tested against the market.
How many lift companies should be invited to tender?
Three is a sensible number: enough to show the market, few enough that each takes the invitation seriously. Include your current contractor, who often has the most accurate picture of the equipment, and at least two others of comparable size and capability.
What is the LPM maintenance agreement?
It is LPM's standard comprehensive lift maintenance agreement, issued with the invitation to tender so that every lift company prices the same contract. It is an agreement between the building owner and the lift company, and LPM is not a party to it. Lift companies must price its terms in full. Anything they want changed has to be listed with their bid, and anything not listed is not accepted. Building-specific details such as visit frequency, working hours and tailored response times go in a schedule of site particulars, and the agreement as finally agreed is the one signed.
Is the cheapest quote always the best one?
Not necessarily. With every bid priced on the same agreement the numbers are easier to compare, but a low price that comes with several listed departures from the agreement, or from a company less suited to your equipment, can still cost more over the term. The recommendation weighs fees and rates, the departures listed and the lift company's capability.
Do we have to change lift company after a tender?
No. Many tenders end with the current contractor staying on, often on better terms than before. The point is that the decision is informed and the contract is one you can hold the contractor to.
What does an independent lift maintenance tender cost?
A fixed fee, agreed upfront, based on the number of lifts and sites involved. It is quoted per tender rather than set as a percentage of the contract value.
Who chooses the winner?
You do. LPM provides a written recommendation with its reasoning, and the committee, owner or facility manager makes the decision and awards the contract.
Discuss your upcoming renewal.
If your contract ends inside the next twelve months, the notice window matters now. Get in touch and we will map the dates and scope a tender with you.