Run the lift defects period on one platform.
The LPM platform keeps one record of every call-out, defect, service visit, warranty item and invoice from handover, so you stop fielding the calls and the new committee inherits a clean history. An independent lift expert runs it with you.
Handover is when the lifts become someone else's problem, until the calls and invoices start.
It is nobody's fault, but it costs time, money and goodwill with the new committee. It is an admin slip in a busy final few months, and easy to catch early.
Through the project
You manage the builder, the lift subcontractor, the programme, access and variations, often for years. The lifts are frequently used through fit-out and move-in, and the lift package is only one of dozens of things competing for your attention.
At handover
The lifts are meant to be cleaned down, protected finishes removed, commissioning complete and the paperwork in, presented in pristine condition. With practical completion approaching, some of that does not always get done, and handover goes ahead with items still open.
After settlement
The new owners and the building manager inherit the lifts as they are. Minor faults, marked finishes and teething problems become call-outs and invoices, and the defects liability period turns into a steady run of calls and breakdowns that land back on you and the builder.
Everyone loses a little. The developer fields the calls, the lift company attends avoidable faults, and the new committee loses confidence in the building at its first AGM. That is where we step in, and a cleaner handover is better for all of them.
One record, from the first call-out.
The platform holds every call-out, defect, service visit, warranty item and invoice for the building from handover. Invoices in the defects period are checked against the contract, the warranty and the defect list, and the same record carries on after the DLP as the building's contract file, with the term, escalation and renewal dates remembered.
How we work with developers.
The defects liability period is where the challenges start. The platform keeps the record from handover, and we work through it with you until the building is on a settled maintenance contract.
Handed over, and the calls are starting?
We set the building up on the LPM platform, log every call-out and open defect, and follow repeat faults up with the right party, so they stop landing on you.
Defects period coming to an end?
The full record is already in the platform. We can inspect on site if you want, report what is still open, and run the maintenance tender so the building moves to a fair long-term contract.
Want a second view first?
Send the call-out log and open defect list for one building, or its handover documents. You get written notes inside 3 business days, free.
Less time, less cost, more goodwill.
Fewer calls back to you
Repeat faults are followed up with the right party, so they stop landing on you and the builder.
No surprise invoices
Lift invoices in the defects period are checked against the contract, the warranty and the defect list before anyone pays.
A clean handover to the committee
A full lift history and a fair long-term contract in place, so the first committee has straight answers.
One platform, four services.
The platform is the record that everything else runs on. Each service is a fixed fee agreed upfront in writing, the platform is priced per contract per month, and the first review is free.
1. The LPM platform, from handover
The building is set up on the platform from handover. Every call-out, defect, service visit, warranty item and invoice sits in one record the building manager and committee can rely on, and it carries straight on into long-term contract management with every invoice checked against the contract.
2. Defects liability period watch
Run through the platform. Each month we review the call-out log, defect list, service visits and invoices, and flag anything that should be covered by the warranty or the builder, so repeat faults are followed up with the right party and the new owners are not left chasing them.
3. Maintenance tender
With the defects period closed, a structured tender where lift companies price the same scope on the same agreement, with a side by side comparison and a written recommendation, so the building starts its long-term maintenance on a fair, well-documented contract.
4. End-of-DLP inspection, if you want it
An optional independent on-site inspection of every lift before the defects liability period ends: condition, outstanding defects and records, observed and reported with photos, so anything still open is raised while it can be fixed under the defects period.
Want us sooner? We also compare lift tender responses, review the specification and check the maintenance agreement and handover pack before practical completion. What we do not do: lift design, traffic analysis, certification or building work. Where a project needs them, we work alongside your engineer or refer you to a registered professional engineer in your state.
Developer questions.
Do you check lift invoices during the defects period?
Yes. Every invoice is checked against the contract, the warranty and the defect list, so call-outs that should be covered by the builder or the lift company are not paid by you or the new owners. Anything unclear is raised as a simple question, early, with the right party.
Do I need the on-site inspection?
No. The platform and the monthly review are the core of the service. The inspection is an optional extra for when you want an independent on-site check before the defects liability period closes.
What do I send for the free review?
The call-out log and open defect list for one building, or its handover documents, or the lift maintenance proposal. Written notes come back inside 3 business days, free and with no obligation, and the notes are yours to keep.
Why do new buildings get so many lift calls in the first year?
Usually for ordinary reasons. Lifts are often used hard through fit-out and move-in, commissioning and defect items can still be open when handover is due, and the new maintenance arrangement is bedding in. None of it is anyone's fault, but it all lands on the new owners and building manager. A review before practical completion and tracking through the defects liability period catches most of it early.
Does LPM design lifts, certify them or manage the lift subcontract?
No. LPM does not do lift design, traffic analysis, certification or building work, and does not superintend the lift subcontract. Where a project needs engineering input, LPM works alongside your engineer or refers you to a registered professional engineer in your state. LPM reviews the commercial and maintenance side, and reports what it observes.
Who pays, and does that affect independence?
The developer engages and pays LPM for the review, under a written scope. LPM has no commercial ties to any lift company, and does not sell lift maintenance, parts or installation, so the review is on the owner's side of the table.
What does the defects liability period watch involve?
Each month LPM reviews the call-out log, the defect list and the service visit records against what the contract and the handover documents say should be happening, and flags anything open or out of step. At the end of the period you receive a report that summarises the whole lift history for the builder, the developer and the committee.
Is this legal advice?
No. LPM helps developers hand over fair, clear maintenance terms. Whether a particular service arrangement is permitted under your state's body corporate or strata legislation is a question for your strata lawyer.
How is it priced?
The first review for one building is free. The defects period watch, the end-of-period inspection and the maintenance tender are each a fixed fee, agreed upfront in writing. The LPM platform is priced per contract per month, and the current plans are on the contracts page.
Is LPM insured?
Yes. LPM holds professional indemnity insurance to $5 million and public and product liability insurance to $10 million, with a certificate of currency available on request.
Also serving the Gold Coast, Brisbane and the Sunshine Coast. See how a review works.
Start with a free look at one project.
Send the lift maintenance proposal or handover documents for one project, and we will send written notes inside 3 business days. Free, and no obligation.