Independent oversight of your lift contracts, invoices, tenders and upgrades, for hotels, resorts and hospitality groups, with works planned around occupancy and a real lift industry expert behind it.
A hotel's lifts are part of the guest experience. We make sure the contract behind them is fair, the invoices match it, and any works are planned around the people staying in the building.
Call the lift company that maintains it first: their number is in the lift car and on your contract. If someone is trapped and at risk, call 000. Afterwards, we can check the response and the invoice against what your contract promises.
We run a tender where lift companies price the same scope on the same LPM maintenance agreement, compare the bids side by side, and give you a written recommendation. A fixed fee, quoted upfront.
Send your contract and last three invoices for one property. You get written findings inside 3 business days on what you pay against what is covered, free.
Guest, service and goods lifts run at all hours, so they wear faster and their downtime is noticed immediately. Contracts roll over quietly, invoices are approved at each property without being checked against the agreement, and upgrade work has to be fitted around bookings. LPM brings it together with continuous, independent oversight and a plan the general manager can trust.
Everything an owner, general manager or chief engineer deals with on the lift side, handled independently and always on the owner's side of the table.
Every invoice for every property checked line by line against the maintenance contract before it is paid, including after-hours call-outs and parts, so the figures the group approves match what was agreed.
Your agreement read end to end: response times at night and on weekends, entrapment and breakdown cover, inclusions, escalation and the notice window, measured against how hard your lifts really work.
When a contract is up, every lift company prices the same scope on the same LPM maintenance agreement, with guest, service and goods lifts all covered, so the bids compare directly.
Upgrades scoped, tendered and sequenced so only one lift is out of service at a time and the heaviest work lands in the quietest weeks, with the budget set years ahead.
A fixed-fee, on-site audit of every lift: condition and remaining life assessed, findings photo-documented, and a costed capital plan the owner can fund across several years.
For groups with more than one property: every contract, invoice, call-out and renewal date across the portfolio in one independent view, with the checking done for you.
Use. A hotel lift carries guests, luggage, room service and housekeeping at all hours, so it works harder than the lifts in most residential or office buildings, and its downtime is seen by guests straight away. That changes what a good maintenance contract looks like: response times that hold at night and on weekends, clear terms for entrapments, and a plan for the wear parts that heavy use brings forward. It also changes how upgrades are planned, because the work has to fit around occupancy.
By treating the occupancy calendar as part of the scope. A modernisation is staged so that only one lift is out of service at a time, the heaviest work is scheduled into the quietest weeks, and the program is written into the tender so every lift company prices the same constraints. Service and goods lifts are sequenced so back-of-house operations keep running. The aim is a plan the general manager can sign off knowing exactly when each lift is down and for how long.
No. LPM works for the owner, not the lift company. LPM helps hotel owners and managers choose a lift company, set up a fair maintenance contract, check repair and modernisation quotes, and confirm every invoice matches what was agreed. For a breakdown, call the lift company that maintains your lift; if someone is trapped and at risk, call 000.
Yes. Groups and owners with more than one hotel can have every contract, invoice, call-out and renewal date in one independent view, so the same standard is applied at each property and nothing rolls over unnoticed. LPM works in person across South East Queensland and across Australia, and the platform serves portfolios anywhere in Australia and New Zealand.
Beyond the basics of scope and price, the terms that matter most to a hotel are guaranteed response times including after hours, how entrapments are handled, whether the agreement is comprehensive or parts-and-labour only, what is excluded, how the annual escalation is calculated, and how much notice is needed to leave. LPM reads the contract against those terms and tells you where it sits, in writing.
Traditional lift consultancy is typically engaged per project, with a single contract review or condition report quoted on its own scope. LPM prices independent oversight differently: a flat monthly fee that covers the platform, continuous invoice checking against the contract, and direct access to a lift industry expert. Standalone fixed-fee services, such as an independent audit or tender management, are quoted upfront and never charged as a percentage of savings or works.
Yes. LPM holds professional indemnity insurance to $5 million and public and product liability insurance to $10 million, with a certificate of currency available on request. Professional indemnity is the cover that matters for consulting work, because it responds to the advice itself: contract reviews, invoice findings, tender recommendations and modernisation guidance.
Also serving the Gold Coast, Brisbane and the Sunshine Coast. More on how LPM works as a digital lift consultant.
Send your last three lift invoices and your maintenance contract, and we will show you whether you are getting what you pay for. Findings inside 3 business days, no obligation.