/* Guide M8: Your lift records are the property of the building */
const { GuideLayout } = window;

const sections = [
  { h: null, ps: [
    "It is a quiet fact that surprises many committees: the maintenance records for your lifts are the building's records, not the lift company's. The contractor creates them in the course of the work, but the service history, the dockets, and the callback log with the times and reasons for the callbacks all describe your asset, and you have the right to see them.",
    "Most buildings have never asked. Many do not know there is anything to ask for. So here is what the records are, why they matter, and how to request them without any friction.",
  ]},
  { h: "What the records are", ps: [
    "Three things, mainly. The **service dockets**, one per visit, recording what was done and what was found. The **maintenance history**, the running account of repairs, replacements and recurring issues per lift. And the **callback log**, recording every breakdown call: when it was made, when the technician arrived, and what the cause turned out to be.",
    "Together they are the lift's medical file. A lift with its records is a known quantity; a lift without them is a rumour.",
  ]},
  { h: "Why they matter", ps: [
    "Response times can be verified only by referring to the log. A contract that promises attendance within an hour for entrapments is only being kept if the log says so, and memory is not evidence.",
    "Recurring faults only appear across the history. One door fault is a Tuesday; the same door fault four times in a year is a repair that has not held, and the pattern is invisible unless the records are in one place.",
    "And at tender time, it is the records that enable other companies to price your building fairly. A contractor quoting blind prices for risk; a contractor quoting from a clean history prices for the actual work. That is what makes their prices comparable, and it is why buildings with records get better tenders.",
  ]},
  { h: "How to ask", ps: [
    "In writing, and politely: **\"May we have a copy of the callback log and the service records for our lifts for the last twelve months?\"**",
    "That is the entire request. No justification is needed, though there is nothing wrong with mentioning the annual review or an upcoming committee meeting. A reputable contractor will provide them without any trouble, usually within days.",
    "If obtaining them involves negotiation, that is worth noticing too. Not as a scandal, but as information about how the relationship will behave when something larger is at stake.",
  ]},
  { h: "Then keep them", ps: [
    "Once the records arrive, file them with the contract and the invoices, and ask again each year. Twelve months of records requested annually is a light habit; five years of records requested during a dispute is an archaeology project.",
    "The building that holds its own records holds its own history, and a building that holds its history is very hard to overcharge.",
  ]},
];

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  <GuideLayout
    slug="lift-maintenance-records-ownership.html"
    title={<>Your lift records are the property <span className="soft">of the building.</span></>}
    sub="The service history, dockets and callback log describe your asset, and you have the right to see them. What they are, why they matter, how to ask."
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