/* Guide M1: The way to read a lift invoice */
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const sections = [
  { h: null, ps: [
    "A lift invoice typically receives about ten seconds' attention before it is approved. It arrives with the rest of the month's bills, it looks like the last one, and the building has better things to do. If ten seconds is all you have, spend them on the five points below.",
    "None of them require expert knowledge. What they require is the contract sitting alongside the invoice, and that is the step nobody has time for. It is also the step where the money is.",
  ]},
  { h: "1. The period", ps: [
    "Maintenance charges are usually billed in advance. Make sure the dates on this invoice do not overlap the dates on the last one. Overlaps are rare, but they are the quickest thing on this list to check and the easiest to have corrected, because nobody argues with a calendar.",
  ]},
  { h: "2. The escalation", ps: [
    "If the amount has gone up since last year, the contract specifies by how much it is allowed to increase. Some contracts tie the increase to CPI, some to CPI plus a margin, some to a materials and labour index, and some state a fixed percentage. Whatever yours says, compare the two numbers. An increase above the cap is not always deliberate. Price rises are often applied across a contractor's whole portfolio at once, and the individual caps in individual contracts get missed. It stays wrong only if nobody compares.",
  ]},
  { h: "3. The additional work", ps: [
    "Any amount over the set fee should state what was done and when. A line that says \"additional works\" with a dollar figure and nothing else is not enough to approve. You are entitled to know which lift, which date and which job. If the description is missing, ask for it before the invoice is paid, not after.",
  ]},
  { h: "4. The call-out charges", ps: [
    "Many call-outs are already included in the contract. A maintenance agreement covers breakdowns of the equipment the contractor maintains, so a fault in a covered component generally does not create a separate charge, whatever the invoice says. The reasonable question in each case: **which clause makes this one chargeable?** Either there is a satisfactory answer, or the charge comes off. This is the most disputed line in lift billing, and it has its own guide if you want the full picture.",
  ]},
  { h: "5. The rates", ps: [
    "After-hours rates only apply when the work happened after hours. The service docket records when the technician arrived and left, and the invoice states which rate was applied. Check the timestamps against each other. Weekend and public holiday rates are usually much higher than business-hours rates, so a visit billed at the wrong rate is not a small difference.",
  ]},
  { h: "Read them together once", ps: [
    "That is the whole method. The period, the escalation, the additional work, the call-outs and the rates, checked against the contract they belong to. It takes minutes per invoice once the contract is in front of you.",
    "That is also the key point: an invoice only has meaning when it is next to its contract. On its own it is just a number that looks like last month's number. Once you have read them together, you will never read them apart again.",
  ]},
];

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    title={<>The way to read a <span className="soft">lift invoice.</span></>}
    sub="Five points to check before any lift invoice is approved. None of them need lift expertise; they need the contract sitting next to the invoice."
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